Support

Most problems turn out to be the server rather than the app. These are the ones that come up.

The home screen is empty

The Home Screen Sections plugin is missing or disabled. See Set up your server. The app is working; it has nothing to draw.

The rows move around between launches

Most sections share the same order value by default, so anything not explicitly ordered gets arranged arbitrarily. Set an explicit order in the plugin settings and they stay put.

Sign-in fails

Include the port if your server uses one: 192.168.1.20:8096
From outside your home network, use the public address rather than the local one
Check the same username and password work in a browser

No Skip Intro button

Intro Skipper has not analysed that episode yet, or the episode genuinely has no intro. Many episodes have an outro and no intro. Both are normal.

Scrubbing thumbnails are missing

Your server has not generated trickplay images. Enable the trickplay scheduled task in Jellyfin and let it run — no client can show them until it does.

The request button is not there

No Seerr server is configured, or the item is already in your library. Square Eyes will not offer to fetch something you already have.

Switching profiles

Each person signs in once with their own Jellyfin account. After that, tap the profile picture at the top of any screen (on iPhone) or the initial on the Home header (on Android phones) and pick who is watching — no password needed. On the TV it is Settings → Switch profile.

Signing in a TV from your phone

On the TV choose Quick Connect; it shows a six-digit code. On your phone open Settings → Sign in a TV and type the code. The TV signs in as you within a few seconds.

Downloads (iPhone and iPad)

Open a film or episode and tap the download arrow, or use Download season on a season. Downloads carry on in the background and play with no connection — the app opens straight to them when you are offline. If a download says it is switched off, your server's administrator has turned off downloading for your account (Dashboard → Users → Allow media downloading).

Casting and remote control

On a title, tap the TV button. Pick a Chromecast with the Cast icon, or choose a TV that is already running Square Eyes or Jellyfin; your phone becomes the remote. AirPlay is in the player's controls.

Live TV

Live TV appears under Library once your Jellyfin server has a tuner or IPTV source and a guide set up (Dashboard → Live TV).

Still stuck

Email squareeyes@lashdevs.com with your Jellyfin version, the device, and what you saw.